Shipping policy

Last Updated: October 30, 2026

Thank you for shopping at VELNORIUM. We aim to deliver your orders safely and efficiently.

This Shipping Policy explains our delivery coverage, estimated delivery times, and shipping procedures.

1. Shipping Coverage

VELNORIUM currently delivers within Pakistan only.

Orders are accepted for delivery to locations supported by our available courier services.

2. Order Processing

After you place an order, our team may review and verify the order details.

For Cash on Delivery (COD) orders, we may contact you by phone or WhatsApp to confirm your order.

Processing and dispatch depend on product availability, order verification, and operational requirements.

3. Estimated Delivery Time

Our estimated delivery time is:

3–7 business days.

Delivery times may vary depending on:

  • Your delivery location.

  • Courier availability and operations.

  • Order verification and processing.

  • Public holidays and weekends.

  • Weather conditions or other unexpected circumstances.

The estimated delivery time is not a guaranteed delivery date.

4. Shipping Charges

Any applicable shipping charges will be displayed or communicated before your order is completed or confirmed.

If additional delivery or COD charges apply, we will communicate them before proceeding with the order.

5. Tracking and Delivery Updates

Where tracking information is available, we may share it through the contact details provided with your order.

You may also contact our support team for delivery assistance.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate names, phone numbers, and delivery addresses.

If a courier cannot deliver an order because of incorrect information, an unavailable recipient, or repeated unsuccessful delivery attempts, the order may be returned to us.

Additional delivery charges or arrangements may apply where permitted by law and communicated to the customer.

7. Delayed Orders

Although we aim to meet our estimated delivery time, delays may occur due to courier operations, weather, public holidays, or other circumstances beyond our reasonable control.

If your order has not arrived within the estimated period, please contact us.

8. Damaged or Incorrect Deliveries

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery, where possible.

Provide your order number and clear photographs or a video of the issue.

We will review your request and assist with an appropriate solution under our Return and Refund Policy and applicable law.

9. Contact Us

For shipping and delivery questions:

Store: VELNORIUM
Email: velnoriumsupport@gmail.com
WhatsApp: +92 371 1473756
Business Address: Shergarh Renala Khurd Road, Renala Khurd Road 56140, Okara, Punjab Pakistan.

Thank you for choosing VELNORIUM.