Terms of service

Last Updated: October 30, 2026

Welcome to VELNORIUM. These Terms of Service govern your access to and use of our website and services.

By visiting our website or placing an order, you agree to these terms. Please read them carefully before using our store.

1. General Information

VELNORIUM operates an online retail store serving customers in Pakistan.

Legal Business Name: Velnorium
Business Address: Shergarh Renala Khurd Road, Renala Khurd Road 56140, Okara, Punjab Pakistan
Email: velnoriumsupport@gmail.com
WhatsApp: +92 371 1473756

2. Products and Product Information

We make reasonable efforts to display accurate product descriptions, images, prices, and specifications.

However, actual product colors and appearance may vary slightly due to screen settings, lighting, photography, or manufacturing differences.

Product availability may change without prior notice.

3. Prices and Payments

All prices are displayed in the currency shown on our website.

Available payment methods will be displayed during checkout. Cash on Delivery (COD) may be available for eligible orders and delivery locations.

Any applicable delivery or additional charges will be communicated before order completion or confirmation.

4. Orders and Order Confirmation

Placing an order constitutes a purchase request.

We may contact customers by phone, email, or WhatsApp to verify order details, delivery information, or COD orders.

An order may be declined or cancelled where there is a genuine issue, including:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Incomplete or inaccurate customer information.

  • Suspected fraudulent activity.

  • Delivery limitations.

If payment has already been collected for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law.

5. Shipping and Delivery

VELNORIUM currently serves customers in Pakistan only.

Our estimated delivery time is 3–7 business days, subject to the delivery location, courier operations, order processing, and other circumstances.

Delivery estimates are not guaranteed dates. Unexpected delays may occur.

For further details, please review our Shipping Policy.

6. Returns and Refunds

Customers may request eligible returns within 7 days of receiving their order, subject to our Return and Refund Policy and applicable law.

Please review the Return and Refund Policy before making a purchase.

7. Customer Responsibilities

By using our website, you agree to:

  • Provide accurate and complete contact and delivery information.

  • Use our website for lawful purposes.

  • Avoid fraudulent orders or misuse of our services.

  • Not attempt to interfere with the website's security or functionality.

  • Respect our intellectual property rights.

8. Intellectual Property

Unless otherwise stated, website content, including text, graphics, logos, images, design elements, and branding, belongs to VELNORIUM or its respective rights holders.

You may not reproduce, distribute, or commercially use our content without appropriate permission.

9. Third-Party Services

Our website may use third-party services, including Shopify, payment providers, courier companies, and communication platforms.

Third-party services may operate under their own terms and privacy policies. We are not responsible for independent third-party services beyond our responsibilities under applicable law.

10. Limitation of Liability

To the extent permitted by applicable law, VELNORIUM will not be responsible for indirect or unforeseeable losses arising from website interruptions, third-party service failures, or circumstances outside our reasonable control.

Nothing in these terms excludes or limits any consumer rights or liability that cannot legally be excluded or limited.

11. Changes to These Terms

We may update these Terms of Service when necessary. Updated terms will be published on this page with a revised date.

12. Governing Law

These Terms are governed by the laws applicable in Pakistan, subject to any mandatory consumer protection rights and legal requirements that apply to your purchase.

13. Contact Information

For questions about these Terms:

Store: VELNORIUM
Email: velnoriumsupport@gmail.com
WhatsApp: +92 371 1473756
Business Address: Shergarh Renala Khurd Road, Renala Khurd Road 56140, Okara, Punjab Pakistan